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Nov 2021
Everyone appreciates a good memory cue. As we navigate through busy schedules, we’re constantly setting up reminders to make sure we don’t miss that important meeting, pressing deadline, or upcoming event. And, today, most people rely on smartphones to track and complete tasks. Keeping these trends in mind, AdComp has developed Citation Smart to help municipal courts provide defendants with tools to resolve their citations on time.
This week, in our ‘Convenience Fosters Compliance’ series, we’re talking about Citation Smart — how it works, what citizens have to say, and why municipal courts should adopt this system.
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Nov 2021
Local governments are rushing to go digital, and for good reason. The COVID-19 pandemic forced citizens and businesses to move online, making digital government a necessity to deliver public services and safely collect payments. Further, citizens paying utility bills, taxes, citations, etc, now expect their local government to provide the same customer-friendly payment experience that they see in the private sector. So, now more than ever, as most citizens conduct a majority of their transactions online, local governments have the opportunity to transform the payment experience by implementing user-friendly, mobile-enabled web pay solutions.
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Nov 2021
Municipal utilities possibly see the most frequent interactions between citizens and their local governments because most residents must make recurring payments for essential public services such as water, gas, and electricity. So, it’s important for local governments to create a well-designed, convenient utility bill payment experience to make these regular interactions as seamless and hassle-free as possible for all citizens.
As local governments navigate an increasingly digital-forward world, it can be easy to forget that many citizens still prefer to or must make bill payments in person, and at times, using cash.
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Oct 2021
At AdComp Systems Group, our approach to solution design is driven by the idea ‘Convenience Fosters Compliance.’ The easier it is for citizens to find a payment method that accommodates their schedules and preferences, the more likely they are to pay on time. This also benefits local governments who rely on this timely revenue to fund public services.
Each week, we are going to spotlight a different AdComp product to describe how it solves customer pain points, boosts convenience, and helps local governments foster compliance.
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Oct 2021
A municipal payment kiosk provides citizens with a flexible, self-service, and fast solution to pay their bills in person and after hours. For local governments planning to purchase a kiosk, it’s key to remember that one of the primary drivers of successful payment kiosk implementation is choosing the right vendor to design and launch the machine.
Here are some important questions local governments should ask when evaluating payment kiosk vendors. You can also download our checklist to use as a reference when assessing vendors.
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Sep 2021
The payment drop box has been a go-to solution for local governments looking to support citizens making in-person payments for utility bills, parking tickets, court fees, and more, after business hours. But, these drop boxes have limitations that often inconvenience both citizens and government staff. An outdoor, self-service bill pay kiosk is a more secure and customer-friendly solution that eliminates many of the challenges associated with the municipal payment drop box.
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Sep 2021
LAREDO, Tex. (KGNS) - In observance of National Food Bank Day, we remember how our local food banks played an important role during the pandemic.
While many foodbanks and volunteers continue to help those put food on the table, one tool is helping one of our food banks move forward.
Last year when the pandemic first hit, the Laredo Regional Food Bank was able to feed 100,000 families in need, many of which didn’t have to spend as much time waiting in long lines for their food supplies.
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Aug 2021
The onset of the COVID-19 pandemic compelled local governments to accelerate the pace of technology adoption. As many governments across cities and counties closed their offices or restricted in-person services to help protect staff and public health, several turned to contactless, self-service kiosks to ensure all citizens would have the option to safely make in-person payments for utility bills, taxes, and other fees.
AdComp Clients Use JACK To Provide Safe Payment Solution Amid COVID-19 Self-service kiosks allow cities and counties to provide residents with an accessible in-person payment solution, thereby creating a key touchpoint to facilitate positive government-citizen engagement in the absence of consistent face-to-face interaction.
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Aug 2021
For local governments, revenue collected via taxes, tickets and utility bill payments is key to funding essential public services. But, to ensure timely revenue collection, it’s important for governments to adopt a citizen-centric approach.
Often, the process of making payments can be time-consuming and inconvenient for people. By providing multi-channel payment solutions, local governments can make it easy for citizens to find a payment method that works for them, leading to greater satisfaction and compliance.
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Apr 2021
CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County is offering residents a new way to pay their property and real estate taxes.
The county has installed a new outdoor payment kiosk at the Chesterfield Adminstartive Buildin on 9901 Lori Road.
They say the kiosk is available 24/7, and that it accepts credit and debit cards, cash and checks.
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