For local governments, revenue collected via taxes, tickets and utility bill payments is key to funding essential public services. But, to ensure timely revenue collection, it’s important for governments to adopt a citizen-centric approach.
Often, the process of making payments can be time-consuming and inconvenient for people. By providing multi-channel payment solutions, local governments can make it easy for citizens to find a payment method that works for them, leading to greater satisfaction and compliance.
Offer Multiple Payment Solutions To Improve Convenience
At the end of the day, making it simple and convenient for citizens to make timely payments is beneficial for local governments that rely on this revenue to run their cities or counties.
By adopting a unified, multi-channel payment platform, governments can offer citizens reliable solutions whether they choose to pay in person, over the phone, or online.
For instance, payment channels such as outdoor self-service kiosks and point-of-sale systems can support citizens who must or prefer to pay in person, especially those who are unbanked or underbanked. These payment solutions also give citizens the flexibility to either pay on their own schedule using a kiosk or at a government cashier window with staff assistance. Web and mobile payment solutions, on the other hand, allow local governments to cater to citizens who prefer to make online payments using their smartphone or other personal devices. Whatever the payment channel, a unified system makes it easy for citizens to pay their dues, which helps ensure steady revenue for local governments.
For government staff, one major benefit of a unified payment platform is quick access to centralized data and detailed reports across multiple payment channels for smooth monitoring of transactions and revenue collection.
Break Through The Noise With Payment Reminders
Periodic payment reminders ensure citizens do not forget to pay their taxes, utility bills, or tickets. Often, due to busy schedules or other commitments, upcoming bill payments may not be top of mind for citizens. By regularly nudging them to resolve their taxes, tickets, or bills before the payment deadline, local governments can help citizens avoid penalties or service interruptions.
Besides serving as a tool for local governments to boost citizen satisfaction, payment reminders are a proactive strategy to facilitate timely revenue collection and reduce man-hours spent on tracking late payments and issuing penalties.
Ultimately, multi-channel payment solutions together with periodic reminders form a reliable system to promote compliance. By diversifying payment channels and sharing payment reminders, local governments can:
● Reduce staff hours required for cashiering and enforcing penalties
● Ensure steady, timely revenue collection
● Foster compliance
● Improve citizen satisfaction with government services
● Increase convenience to citizens by catering to their diverse payment preferences
● Promote positive government-citizen interactions
To schedule a demo of AdComp’s government payment solutions, click here.