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GBPC installs the ‘JACK’

The Freeport News | Published: Jan 22, 2018


The Grand Bahama Power Company (GBPC) is enforcing its commitment to good customer service with the installation of a Justified Automatic Customer Kiosk (JACK). GBPC Customer Service Agent, Bree Munnings demonstrates how to use the kiosk. (PHOTO: JENNEVA RUSSELL)

Representatives from the GBPC spoke to this daily regarding the improvements being made at the company to help create positive experiences for their customers on Friday (January 19) at the company’s headquarters.

Customer Service Agent Bree Munnings explained the importance of the new machine, which was installed about three months ago, “The kiosk allows payment via cash, credit card or check.”

She added that the kiosk was installed to accommodate customers 24 hours a day. Often customers are not able to pay their bills during the 8:45 a.m. to 5:00 p.m. timeslot, when the GBPC is open and this was a way to rectify the issue. “It’s very frequent for the customers to come in especially at the end of the month when we have long waiting lines, this is more accessible for them when they get off of work after hours. If we are closed they can come and make a payment,” she said.

Munnings noted that during the weekdays, if a customer’s power gets disconnected they can come and make a payment and then call the GBPC’s emergency line 352-8411, let the agent know that they made a payment for the sufficient amount and they would be reconnected.

She revealed that so far, they have gotten positive feedback from customers not only for its convenience, but it’s easy operation. “It’s very straightforward,” she said.

Munnings explained that customers must first put in their account numbers, choose how they would be paying with either cash, credit card or check, then put in their customer identification, location identification, press next after viewing your amount, move forward to type in your phone number.

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“You have the option to use your cellphone number or you can skip that and move to the next option,” she said. Then customers would type in the amount they wish to pay; unfortunately, the machine does not allow customers to receive change, therefore whatever amount of cash is submitted will be placed on their account.

After making the payment customers must confirm the amount paid to be updated on their account and, eventually, receive a receipt either via email or from the actual machine.