AdComp Systems provides local government and utility companies a convenient way for customers to pay their electric, water/ sewer, gas, or waste bill.
Products designed to streamline the utility billing process, facilitate in-person or digital payments and boost citizen engagement.
All courts -- county, municipal, district, state -- handle a high volume of cases and paperwork, making it essential to provide court staff with tools that help streamline workflow.
Our broad solutions are designed to help your court, regardless of size, smoothly manage a busy caseload, improve operational efficiency, provide accessible digital services and boost citizen engagement.
Our integrated tax management products cover billing, collections and distribution.
Our solutions can be tailored to meet the specific needs of your department to facilitate seamless service and enhanced efficiency.
Our products for airports provide convenient payment and financial management solutions to oversee ground transportation systems.
Easy-to-use and time-saving digital solutions for law enforcement agencies help improve productivity and accountability.
Integrated, cloud-based software designed to help local governments efficiently manage financial operations
Our online payments and cloud-based software solutions help local governments simplify complex administrative processes and provide their residents with efficient service
Our public works solutions are designed to improve workflow through work order management systems, electronic forms, and more.
We have created smart parking solutions that allow citizens to make convenient digital payments and facilitate secure, contactless entry into and exit from your location.
Ensure the safety of your students, employees or residents with our visitor management solutions, designed to effectively screen visitors and capture relevant information.
Besides providing bill payment and visitor management solutions, we also design kiosks to facilitate pet vaccinations, payments for rent and at auto dealerships.
The Freeport News | Published: Jan 22, 2018
The Grand Bahama Power Company (GBPC) is enforcing its commitment to good customer service with the installation of a Justified Automatic Customer Kiosk (JACK). GBPC Customer Service Agent, Bree Munnings demonstrates how to use the kiosk. (PHOTO: JENNEVA RUSSELL)
Representatives from the GBPC spoke to this daily regarding the improvements being made at the company to help create positive experiences for their customers on Friday (January 19) at the company’s headquarters.
Customer Service Agent Bree Munnings explained the importance of the new machine, which was installed about three months ago, “The kiosk allows payment via cash, credit card or check.”
She added that the kiosk was installed to accommodate customers 24 hours a day. Often customers are not able to pay their bills during the 8:45 a.m. to 5:00 p.m. timeslot, when the GBPC is open and this was a way to rectify the issue.
“It’s very frequent for the customers to come in especially at the end of the month when we have long waiting lines, this is more accessible for them when they get off of work after hours. If we are closed they can come and make a payment,” she said.
Munnings noted that during the weekdays, if a customer’s power gets disconnected they can come and make a payment and then call the GBPC’s emergency line 352-8411, let the agent know that they made a payment for the sufficient amount and they would be reconnected.
She revealed that so far, they have gotten positive feedback from customers not only for its convenience, but it’s easy operation. “It’s very straightforward,” she said.
Munnings explained that customers must first put in their account numbers, choose how they would be paying with either cash, credit card or check, then put in their customer identification, location identification, press next after viewing your amount, move forward to type in your phone number.
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“You have the option to use your cellphone number or you can skip that and move to the next option,” she said.
Then customers would type in the amount they wish to pay; unfortunately, the machine does not allow customers to receive change, therefore whatever amount of cash is submitted will be placed on their account.
After making the payment customers must confirm the amount paid to be updated on their account and, eventually, receive a receipt either via email or from the actual machine.