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Bilingual kiosks: Providing a safer and easier way to process payments for Dodge City residents

Published: April.5, 2021 at 07:51 PM CDT

 

DODGE CITY, Kan. (KSNW) – In a community where more than half of the people speak Spanish, having resources that help overcome language barriers is essential. The city of Dodge City is bringing good news to its diverse population.

 

Before the pandemic struck, a large majority of Dodge City’s population preferred in-person payment methods according to city officials. This was especially true for parts of the Spanish-speaking community that relied on translators.

 

To help bridge the gap. the city purchased and installed self-serve bilingual kiosks that provide payment options in both English and Spanish.

 

Press Release

 

City installs self-service bill pay kiosks

 

Dodge City Daily Globe

Published: April.1, 2021 at 10:53 AM CDT

 

In an effort to give more availability in paying your city utility bill, the City of Dodge City has acquired bilingual, self-service Justified Automated Collections Kiosk (JACK), a touch screen kiosk that allows residents to pay their utility bills through contactless services.

 

Currently there is one JACK located inside the main entrance of Village Square Mall, 2601 Central Ave., with a second location being set up on the north side of City Hall, 806 N. 2nd Ave. in late April.

 

JACK accepts cash, check or card payments for utility payments.

 

"Change will not be provided for cash payments made through the kiosk, but the overpayment will be added to the account for the next billing cycle," said city public information officer Abbey Martin. "Customers will need to have their paper bill, address, last name, or account number when using the kiosk."

 

The mall location of the kiosk can be accessed during all business hours when the mall is open. Once operational, the City Hall kiosk will be available for payments at all times.

 

A bilingual, real-time utility payment booth, JACK will not only allow residents to pay their outstanding bills but also uploads payment data to the account in real-time with residents able to view outstanding payments or account details.

According to Martin, the kiosks were purchased through Strengthening People and Revitalizing Kansas funds to improve health and safety measures by providing additional contactless service options.

 

"It came about due to COVID-19 and wanting more options to pay utility bills in a contactless form," said Martin. "Other cities that have recently implemented these kiosks include Osawatomie, Kans. and Pittsburg, Kans."

 

Press Release

 

 

 

 


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