Our Interactive Voice Response (IVR) technology provides residents with a secure and automated way to make credit card or check payments over the phone. Bilingual voice assistance guides them through the process, making it easy for them to complete payments.
💰 Reduced costs, increased efficiency: Our IVR technology helps you provide reliable customer support without assigning staff to field balance inquiry calls. The voice-automated system increases productivity and helps you utilize your staff and resources more efficiently.
🔒 Secure payments: Residents who prefer to pay by phone can review their account balance in real time, make secure payments through a PCI-certified gateway, and receive instant acknowledgment of payment, leading to improved public satisfaction and trust.
👥 One system, multiple benefits: Both credit card and check payments are directly deposited into your bank account. NSF check payments and other reports are provided to help you monitor all transactions.