With the opening of the new City Hall, the Utility Billing Department has introduced its newest employee – J-A-C-K (Justified Automated Collections Kiosk) The payment kiosk, located outside the City Hall entrance facing Avenue D, will accept payments 24/7.
There is no additional fee for using the bilingual touch-screen kiosk that is voice prompted and integrated in real time with the City’s billing software. Customers may pay their water bill with cash, check or credit card and receive a receipt for the transaction. The machine is unable to make change, so any overages will be credited to the customer’s account to offset their next payment.
The kiosk is equipped with a scanner to read customer account numbers right from the bill to ensure proper crediting of accounts.
“We know a lot of customers want to know how quickly the payment will show in their account,” said Becky Wilkins, Finance Director. “Customers will be glad to know that payments made at the kiosk are posted to the account immediately.”
Before JACK, the staff collected checks from the night drop box and physically input payments into the billing system as well as accepted payments at the window. Although customers can still make their payment to a live person in the billing office, JACK will alleviate the wait time and allow customers to make payments 24/7/365.
“We are pleased to offer another payment option that is convenient to our customers and allows the City’s staff to be used more efficiently.” said Wilkins. The City payment options also include credit payments at the counter and online at cityofkaty.com, bank drafting of customer’s bank account and online electronic bill pay through participating banks.
For more information on the payment kiosk or to discuss other payment options, please call City of Katy’s Utility Billing Department at 281.391.4801.