AdComp Systems provides local government and utility companies a convenient way for customers to pay their electric, water/ sewer, gas, or waste bill.
Products designed to streamline the utility billing process, facilitate in-person or digital payments and boost citizen engagement.
All courts -- county, municipal, district, state -- handle a high volume of cases and paperwork, making it essential to provide court staff with tools that help streamline workflow.
Our broad solutions are designed to help your court, regardless of size, smoothly manage a busy caseload, improve operational efficiency, provide accessible digital services and boost citizen engagement.
Our integrated tax management products cover billing, collections and distribution.
Our solutions can be tailored to meet the specific needs of your department to facilitate seamless service and enhanced efficiency.
Our products for airports provide convenient payment and financial management solutions to oversee ground transportation systems.
Easy-to-use and time-saving digital solutions for law enforcement agencies help improve productivity and accountability.
Integrated, cloud-based software designed to help local governments efficiently manage financial operations
Our online payments and cloud-based software solutions help local governments simplify complex administrative processes and provide their residents with efficient service
Our public works solutions are designed to improve workflow through work order management systems, electronic forms, and more.
We have created smart parking solutions that allow citizens to make convenient digital payments and facilitate secure, contactless entry into and exit from your location.
Ensure the safety of your students, employees or residents with our visitor management solutions, designed to effectively screen visitors and capture relevant information.
Besides providing bill payment and visitor management solutions, we also design kiosks to facilitate pet vaccinations, payments for rent and at auto dealerships.
AdComp | Oct 18, 2021
A municipal payment kiosk provides citizens with a flexible, self-service, and fast solution to pay their bills in person and after hours. For local governments planning to purchase a kiosk, it’s key to remember that one of the primary drivers of successful payment kiosk implementation is choosing the right vendor to design and launch the machine.
Here are some important questions local governments should ask when evaluating payment kiosk vendors. You can also download our checklist to use as a reference when assessing vendors.
To see why we’re the right kiosk partner for your government, schedule a product demo here.
For instance, if you need a kiosk that can scan the barcode on a bill or a kiosk that dispenses change, check if the vendor has the capability to incorporate the necessary hardware. If you also manage municipal utilities and require a technology that does not give out change but can apply any excess customer payment to their next bill, it’s important to ensure that your vendor can customize their kiosk software according to your needs.
Make sure your vendor is skilled in building different kiosk models so they understand the nuances of each and incorporate features that make the machine accessible and easy to maintain for your staff, whether the kiosk is installed indoors, outdoors, or through the wall.
Your vendor should have a kiosk that can be designed to accept cash, check, and credit cards so you have the option to choose and provide payment methods that would best serve your citizens.
Customers using your kiosk should be able to navigate through the interface and make a payment quickly and without much assistance. Make sure your vendor can provide a user-friendly bill payment kiosk that allows customers to look up their account balance using multiple identification options. If the kiosk is bilingual, that’s another great benefit.
This question is especially crucial if your government wants to launch a kiosk with 24/7 payment availability. All customers, including those making after-hours payments, should be able to get support when they need it. You don’t want citizens calling your office for technical assistance or leaving frustrated because they couldn’t get the support they needed to complete a payment. Your vendor should have 24/7 remote access to their kiosks to fix any technical issues and assist your citizens.
The vendor should update payment information in real-time, so your customer accounts are up-to-date. Any delay in reporting a transaction could mean your citizens risk facing penalties or service interruptions, which is a tedious affair for both citizens and staff. Choose a vendor that provides real-time payment reports so you can track transactions.
It’s important for the vendor to integrate their kiosk solution with your existing financial software to seamlessly capture and record customer transaction data. Discuss the integration process with your vendor and options such as batch integration or real-time integration to identify the right approach for your government.
Would you prefer if citizens could make in-person payments for all their municipal utility bills, taxes, citations, permits through one kiosk? If yes, then make sure your vendor can provide a kiosk solution that integrates with multiple departments so you can offer a one-stop payment solution to all your citizens.
Security features should be a major consideration when evaluating a payment kiosk vendor. Your kiosk vendor should regularly review and update their payment processing systems to maintain PCI compliance. This is essential to ensure the security of your citizens’ data.
Choose a vendor that routinely updates their kiosk software to ensure it’s up-to-date and secure. This way, you can rest assured that your kiosk technology is in line with industry standards.
Evaluating the vendor’s past projects and successful kiosk client network will give you a strong idea of their reputation, capabilities, and work ethic. It’s key to choose the right kiosk partner to ensure your machine is durable, secure, user-friendly, and well-maintained.
For years, local governments have chosen AdComp Systems Group as their payment kiosk manufacturer because of our strong expertise in building custom kiosks and providing 24/7 customer support. Our self-service Justified Automated Cashiering Kiosk (JACK) is PCI-compliant, supports diverse payment options, and can be placed indoors, outdoors, or through the wall for drive-through or walk-in payments.