Bill Pay Kiosk vs. Payment Drop Box: Why Local Governments Should Choose Kiosks

AdComp | Sep 16, 2021

municipal payment dropbox, bill pay kiosk, payment kiosk,

The payment drop box has been a go-to solution for local governments looking to support citizens making in-person payments for utility bills, parking tickets, court fees, and more, after business hours. But, these drop boxes have limitations that often inconvenience both citizens and government staff. An outdoor, self-service bill pay kiosk is a more secure and customer-friendly solution that eliminates many of the challenges associated with the municipal payment drop box.

Advantages of Government Kiosks Over Payment Drop boxes
Payment Drop box Limitation Kiosk Advantage
Residents do not get a payment receipt when they use a drop box. Hard proof of payment: When a resident completes a transaction using a bill pay kiosk, such as AdComp’s JACK, they instantly get a receipt via print, email, and text message confirming that the payment has been successfully received. This provides citizens with much-needed reassurance of hard proof of payment.
Government staff must manually collect and process payments made through the drop box. Automatic payment processing: Kiosks include secure, advanced check and credit card scanners that help identify any discrepancies and facilitate quick payment processing.
Generally, when residents pay after hours using the drop box, payments are not recorded till the next day. This means citizens could face penalties or service interruptions even if they pay on time. Updated reports: With an integrated self-service kiosk like JACK, payments are posted in real-time so government staff can easily track transactions via up-to-date reports.
Citizens paying through the drop box may not include all the relevant details required to process their payments, such as account numbers, which could result in delays, causing inconvenience for staff and citizens. Real-time balance look up improves accuracy, saves time: Government kiosks allow customers to enter their account information and look up their balance in real time to make a payment, thereby increasing accuracy. Plus, staff do not have to spend time clarifying customer details and can devote their energy to helping citizens who need specific one-on-one assistance
Typically, drop boxes do not allow cash or credit card payments, which can create inconveniences for some citizens. Accepts multiple forms of payment: Bill pay kiosks can be designed to seamlessly collect cash, check and credit card payments, making them a more inclusive and convenient solution.

Self-service kiosks are a viable solution that facilitates after-hours, in-person payments without the limitations of a drop box. In fact, as AdComp clients have noted, these kiosks offer many long-term benefits for staff and citizens. Today, citizens expect their local government to provide high-quality service and a user-friendly payment experience. Therefore, it’s time to let go of the payment drop box and get a kiosk.

To learn more about our kiosk JACK, schedule a demo here.

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