AdComp Systems provides 24/7 Remote Technical Support Services to our clients and end users
Q: Who are AdComp’s clients?
A: AdComp’s clients are city & county government agencies, utility companies, law enforcement agencies, courts and some private companies.
Q: What do you mean by End-Users?
A: End users are those that use the services and products that AdComp provides to it’s clients.
Q: How can AdComp client’s reach AdComp?
A: Chat, Email, Phone or text.
Q: How can End-users reach AdComp?
A: AdComp’s support number is posted on every kiosk & website. We also provide a Chat button on every website.
Q: What does AdComp monitor?
A: AdComp monitors all of our kiosk hardware & software products 24 hours a day. Monitoring is a combination of automated software and procedures to be able find hardware and software issues as they occur. When we find issues, alerts are sent out to AdComp’s techs and to designated clients.
Q: How does AdComp send out alerts?
A: AdComp sends out alerts to our clients via email or text messages.
Q: Does AdComp provide installation services for their kiosks.
A: AdComp ships kiosks worldwide. Our clients use local contractors to install their kiosks. AdComp provides remote help, advice and dimensional drawings to our clients and their contractors to get their kiosks installed.
Q: What is the warranty on AdComp kiosks?
A: AdComp’s kiosks are typically warranted for 1 year on parts.
Q: For how long does AdComp support it’s kiosk products?
A: AdComp supports it’s kiosks for as long as AdComp’s clients pay for the support services.
Q: What is not covered under AdComp’s warranty?
A: Vandalism or any intentional or malicious damage to the kiosks are not covered under AdComp’s warranty.
Q: What are AdComp’s client’s ongoing responsibilities?
A: AdComp’s clients are typically responsible for:
Keeping their kiosks clean.
Making sure that there is receipt paper in the kiosk.
Collecting cash & checks from the kiosk.
Providing change if the kiosk gives back change.
Q: Who is responsible for software and operating system updates on the kiosk?
A: AdComp keeps that going as long as the client has signed up and paid for AdComp’s support services.
Q: What upgrades are not covered under AdComp’s support services?
A: Following is a list of upgrades that are not covered under AdComp’s support services.
If client changes the backoffice software that the kiosk is integrated with.
Operating Systems are upgraded.
End of life hardware upgrades.