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Municipal Payment Kiosk

IVR Payment

Our Interactive Voice Response (IVR) technology allows you to provide residents with the option to make secure credit card or check payments over the phone using automated, bilingual voice assistance that guides them through the payment process.


Pay By Phone


Benefits:

  • Reduced costs, increased efficiency:

    With IVR technology, you can offer reliable customer support without assigning staff to field balance inquiry and other calls from residents. This voice-automated payment system increases productivity by helping you utilize city staff and resources more efficiently.

  • Secure payments:

    IVR systems are an alternative, hassle-free payment option geared towards residents who prefer to pay by phone. Residents can review their account balance in real time, make secure payments through a PCI-certified gateway, and receive instant acknowledgement of a payment, leading to improved public satisfaction and trust.

  • One system, multiple benefits:

    Both credit card and check payments are directly deposited into your bank account. NSF check payments and other reports are provided to help you monitor all transactions.

Demo