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Support & FAQ

AdComp offers 24/7, remote technical support services to all clients and end-users.
You can count on us to provide high-quality, reliable service at any time.

To contact customer support, call our toll-free number

877-275-7694

Here are answers to common questions about AdComp’s products and services.

  • AdComp’s clients are city and county government agencies, utility companies, law enforcement agencies, and courts.

  • End-users are the residents or customers who ultimately use the products and services that AdComp clients deploy through our company.

  • We are available to assist clients via chat, email, phone and text message.

  • We monitor all of our kiosks’ hardware and software 24 hours a day and use automated technology to quickly identify and resolve any technical issues. Once we find an issue, alerts are sent out to AdComp’s technical support team and designated clients to facilitate speedy resolution.

  • We send out alerts to clients via email or text message.

  • No. We ship kiosks worldwide, and our clients use local contractors to install their kiosks. AdComp provides remote assistance, guidance and dimensional drawings to our clients and their contractors to get their kiosks installed

  • AdComp’s kiosks typically have a one-year warranty on parts.

  • Vandalism or any intentional or malicious damage to the kiosks is not covered under AdComp’s warranty.

  • AdComp’s clients are typically responsible for:
    ●  Keeping their kiosks clean.
    ●  Making sure that there is receipt paper in the kiosk.
    ●  Collecting cash and checks from the kiosk.
    ●  Providing change after payment, if the kiosk is set up to dispense change.

  • AdComp handles software and operating system updates as long as the client has signed up and paid for our support services.

  • Following is a list of upgrades that are not covered under AdComp’s support services:
    ●  If a client changes the back office software that the kiosk is integrated with.
    ●  If operating systems are upgraded.
    ●  End-of-life hardware upgrades.