Bilingual kiosks: Providing a safer and easier way to process payments for Dodge City residents

KSN.Com | Published: April.5, 2021 at 07:51 PM CDT

DODGE CITY, Kan. (KSNW) – In a community where more than half of the people speak Spanish, having resources that help overcome language barriers is essential. The city of Dodge City is bringing good news to its diverse population.

Before the pandemic struck, a large majority of Dodge City’s population preferred in-person payment methods according to city officials. This was especially true for parts of the Spanish-speaking community that relied on translators.

To help bridge the gap. the city purchased and installed self-serve bilingual kiosks that provide payment options in both English and Spanish.

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City installs self-service bill pay kiosks

Dodge City Daily Globe | Published: April.1, 2021 at 10:53 AM CDT

In an effort to give more availability in paying your city utility bill, the City of Dodge City has acquired bilingual, self-service Justified Automated Collections Kiosk (JACK), a touch screen kiosk that allows residents to pay their utility bills through contactless services.

Currently there is one JACK located inside the main entrance of Village Square Mall, 2601 Central Ave., with a second location being set up on the north side of City Hall, 806 N. 2nd Ave. in late April.

JACK accepts cash, check or card payments for utility payments.

Change will not be provided for cash payments made through the kiosk, but the overpayment will be added to the account for the next billing cycle," said city public information officer Abbey Martin. "Customers will need to have their paper bill, address, last name, or account number when using the kiosk

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