Interactive Voice Response (IVR) payment systems automates payments by phone, satisfying the needs of customers who prefer to pay by phone while reducing customer support expenses.
- Savings from eliminating postage costs
- The ability to review real time balances and receive immediate acknowledgment of payment
- Pay securely by Credit Card or Check through PCI certified gateways
- Bilingual easy to understand voice recordings (English and Spanish)
- No usernames or passwords need to be setup
- Savings from not having to answer account balance inquiry calls
- Payments are directly applied to billing software
- Instant authorization on CC payments and deposited into bank.
- Check payments directly deposited into bank
- NSF check payment report available online
- Helps use city staff more efficiently
- Get online reports of all payments made