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IVR PAYMENT


Interactive Voice Response (IVR) payment systems automates payments by phone, satisfying the needs of customers who prefer to pay by phone while reducing customer support expenses.


Customer Benefits

  • Savings from eliminating postage costs
  • The ability to review real time balances and receive immediate acknowledgment of payment
  • Pay securely by Credit Card or Check through PCI certified gateways
  • Bilingual easy to understand voice recordings (English and Spanish)
  • No usernames or passwords need to be setup

Organization Benefits

  • Savings from not having to answer account balance inquiry calls
  • Payments are directly applied to billing software
  • Instant authorization on CC payments and deposited into bank.
  • Check payments directly deposited into bank
  • NSF check payment report available online
  • Helps use city staff more efficiently
  • Get online reports of all payments made
IVR Payment

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