They identified non-Core Function
IT Hardware Support as an area consuming too many precious resources such as Time, Money & Knowledge without considerable value addition.
They decided to outsource it's
IT Hardware Support Function to India and entrusted this responsibility upon AdComp
OneSource, it's Outsourcing Partner.
Objective
Cost Savings with Outsourcing of ALL non-core Functions.
Outsourcing Exercise
AdComp OneSource with its well-defined Outsourcing Methodology, a dedicated Team of
IT Hardware & Support Personnel & Transparent
working style initiated a phase-wise migration of
their IT Hardware Support Functions in
June 2006.
90% of their
IT Hardware Support Functions have been successfully migrated to AdComp OneSource and are being performed by Mumbai Team @99% Accuracy Levels.
AdComp OneSource Team in Mumbai is responsible for:
Routine
Functions such as:
Important Functions
Software Installations & Upgrades
Anti-Virus & Anti-Spam Definitions Updates
Online Technical Support to Users
Firewall Maintenance
Node
Clean-ups
Data
Backups
Outlook Mail Backup
Hard-disk Defragmentation
Server & VPN Management
Inventory & Re-Order of Consumables
Quotes to Procure cycle with Hardware Vendors.
Results
Real-time Support by dedicated personnel working at
USA Eastern Time, addressing their
real-time IT Support needs. Almost zero turnaround
time and zero downtime.
