• Service and Network Management
• Network & Server health Monitoring
• Performance Management & Monitoring
• Security Monitoring
• Error Detection and Verification
• Capacity Planning
• Fault Management
• Anti-virus Protection
• Critical OS and software updates
• Asset Mapping & Tracking
• Active Directory Management
• Setting up and managing DNS and DHCP
• Setting up and managing e-mail server
• Setting up and managing client server database
• Setting up and managing User Accounts
• Configuration of the software side of load balancing
• Configuration of VPN and Remote Access
• Integration with back-end databases
• Implementation of group policies
• Services for routers, switches, workstation
• VoIP Setups: Installation, Configuration, Monitoring, Maintenance
• Printer management
• Remote Desktop Support
• User management of local systems
• Detection and removal of Virus and spy ware
• Software issues such as software installation and up gradation
• Configuration of MS Outlook and Outlook Express
• Installing, and configuring device drivers
• Configuration of disc management
• Internet configuration through remote desktop
• System and security review and optimization
• Recovery of files deleted
• Pre-scheduled preventive maintenance tasks such as:
• Disk defragmentation
• Mail & data backups, etc
• Anti-virus updates, spyware updates
• Other IT Support Services
• Firewall Setup and Deployment
• Usage Monitoring
• Virtual Private Network
• Vendor Management
• Service Quality:
• Pre-defined SLA for each activity.
• All pre-scheduled preventive maintenance processes are charted out in line with client expectations.
• Detailed logs of each request and action taken are maintained and are available for clients’ review and analysis.
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